Returns & Refunds

Eligible products can be requested for return within 30 days of delivery.

Return eligibility

Items should be unused, clean, complete and returned with original accessories, manuals and packaging where reasonably possible. A return must be requested before the item is sent back.

Before installing or using an automotive product

Confirm specifications and intended use before installation. Products damaged through incorrect installation, misuse, modification, impact, contamination, excessive heat, improper charging or operation outside published limits might not qualify for return.

Damaged, incorrect or incomplete orders

Contact us promptly with the order number and photos of the shipping label, packaging, complete product and affected area. Keep all packaging until the claim is reviewed.

Return authorization

Email info@eyevivid.com before returning an item. We will provide the applicable return instructions and destination. Unapproved returns sent to an unrelated address might be delayed or refused.

Return shipping

If the return is caused by a confirmed incorrect or defective item, the resolution will be provided after review. For change-of-mind or compatibility mistakes, return-shipping costs may be the customer's responsibility.

Refunds

Approved refunds are issued to the original payment method after the returned item or documented claim is inspected. Original shipping charges, customs fees and third-party charges might not be refundable unless required by law.

Refund timing

Shopify and the payment provider process the refund after approval. Banks and card issuers may require additional time before the credit appears.