Worldwide Shipping Policy

EYEVIVID AUTO ships to supported international destinations. Final availability, delivery method and charges are shown at checkout for the delivery address entered.

Order processing

Orders begin processing after payment is confirmed. Processing time is separate from carrier transit time. Orders placed during weekends, public holidays or high-volume periods may require additional handling time.

Delivery estimates

Any estimate shown on the product page or at checkout is not a guaranteed arrival date. Customs processing, destination restrictions, severe weather, carrier capacity and address issues can affect delivery.

Tracking

When tracking is available, the tracking number is sent to the checkout email after carrier handoff. Tracking can take time to show its first scan.

Customs, duties and taxes

Import duties, taxes or customs handling fees may apply depending on the destination. Unless checkout states otherwise, these charges are the recipient's responsibility.

Address accuracy

Customers must provide a complete deliverable address and valid contact details. Contact us immediately if an address needs correction. Changes cannot be guaranteed after fulfillment begins.

Restricted destinations and automotive products

Battery-powered automotive tools can be subject to carrier or regional restrictions. If an order cannot be shipped legally or safely to its destination, we will contact the customer and cancel or adjust the order as appropriate.

Delivery problems

If tracking shows delivered but the package cannot be found, check the delivery location, household members and local carrier first. Then email info@eyevivid.com with the order number and tracking details.