Automotive Product Support & Warranty

We provide support for manufacturing defects, missing components, order-fulfillment errors and product-operation questions.

Before requesting warranty support

• Read the supplied instructions and safety information
• Confirm the product is charged or powered correctly
• Check hoses, adapters, valves and connectors for a secure fit
• Allow powered tools to cool if thermal protection might have activated
• Do not disassemble or modify the product

What to send

Email info@eyevivid.com with the order number, product name, issue description and clear photos. For operating faults, include a short video showing the display, connections and problem.

Covered issues

Coverage may include verified manufacturing defects or components that fail during normal use within the warranty period stated on the applicable product page or order documentation.

Not covered

• Normal wear, cosmetic marks or consumable parts
• Incorrect installation, incompatible use or failure to follow instructions
• Accident, impact, water ingress, excessive heat or contaminated connections
• Unauthorized repair, disassembly or modification
• Using an inflator to repair a puncture or structurally damaged tire

Available resolutions

After assessment, we may provide troubleshooting, a replacement component, replacement product, refund or another reasonable resolution according to the circumstances and applicable law.